Welcome to our Shipping Policy. Please review the following terms carefully to ensure you understand your rights and responsibilities when placing an order with us. By placing an order, you agree to the terms outlined below.
Shipping Locations
We currently ship exclusively to the United States. At this time, we do not offer shipping to other countries or territories. All orders qualify for Free Shipping within the USA.
Order Processing and Shipping Times
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Processing Time: Orders are typically processed within 1-3 business days after payment confirmation. During this time, your order is prepared, packed, and sent for shipping.
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Shipping Time: Once shipped, orders generally arrive within 10 calendar days. However, actual delivery times may vary due to factors beyond our control, such as:
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Natural disasters or extreme weather conditions
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Public holidays
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High demand for our products
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Delays caused by shipping carriers or local customs
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If you experience significant delays, please contact us via live chat or email us at contact@vottorie.com. We will do our best to assist you.
Tracking Information
We provide tracking information for every order. Tracking details will be sent to your registered email address as soon as the shipment is processed. Please note:
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Delays in tracking updates may occur due to factors such as postal carrier processing times or customs inspections.
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If you do not receive a tracking number within the expected timeframe, contact us immediately for assistance.
Lost, Delayed, or Undeliverable Packages
Every order is shipped with insured shipping and handling to safeguard against loss, damage, or delivery issues. If your package is lost, delayed, or returned to us for any reason, here’s what you need to know:
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Lost Packages: If a package is confirmed lost in transit, you are entitled to a return or a full refund.
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Returned Packages: If a package is returned to us due to an incorrect address or failure to collect it, we will contact you to arrange re-shipment. Additional fees may apply.
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Customs Holds: If your package is held at customs, we recommend contacting your local customs office for assistance. Unfortunately, delays due to customs are beyond our control.
To report a lost or delayed package, please contact us via live chat or email us at contact@vottorie.com
Customs Fees and Import Taxes
All prices on our website are listed in USD and include applicable taxes on our end. However, please be aware of the following:
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Depending on your local laws and regulations, you may be required to pay import taxes, duties, or customs fees upon receiving your package.
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These fees are determined by your local customs office and are not covered by us.
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Payment of customs-related charges is the customer’s responsibility. Failure to pay these fees may result in your package being returned or destroyed, for which we are not liable.
We strongly encourage you to contact your local customs office to understand any potential fees or restrictions prior to placing an order.
Extended Delays
In rare cases, delivery times may exceed the stated timeframe due to factors beyond our control. If your order has not arrived within 20 calendar days of shipment, please contact us immediately via our live chat or write an email to contact@vottorie.com so we can investigate the issue. While we cannot guarantee resolution in all cases, we will make every effort to assist you and find a satisfactory solution.
Cancellations and Modifications
Once an order is placed, it enters our processing queue and cannot be canceled or modified. Please ensure your order details, including shipping address, are correct before finalizing your purchase. If you identify an error, contact us as soon as possible, and we will do our best to make adjustments before the order is processed.
Return & Refund Policy for Shipping Issues
Since all of our packages are covered, in case of a damaged, lost, incorrect, delayed or mistakenly returned package, you may be eligible for a full refund or return if you prefer. To learn more about this, go to our Return & Refund Policy page.