Return & Refund Policy

Return & Refund Policy

We strive to ensure our customers have a seamless shopping experience. Please review the terms of our Refunds & Replacements Policies carefully to understand the conditions under which refunds, replacements, or other resolutions are available. By making a purchase, you agree to these terms.

Returns & Refunds for Shipped Orders

Order Delays

If your order lacks tracking information, is marked as in transit, pending, or expired for more than 45 days from the original shipping date, you are eligible for a refund or a return atΒ Vottorie's expense.

Exceptions:

  • Certain shipping methods and destinations may have specific conditions or extended timeframes. These will be communicated to you when applicable.

If you believe your order qualifies for a refund or replacement due to delays, please contact us at contact@vottorie.com or via our live chat.

Returns & Refunds for Delivered Orders

If the tracking information for your order indicates that it has been delivered, returns or refunds will not be processed unless you provide additional evidence.

Non-Delivery Certification:

If you did not receive your package despite the tracking information stating it was delivered, you must submit a non-delivery certification from your local post office. This document is required to initiate any return or refund process.

Please reach out to us for guidance on obtaining and submitting this certification.

Returns & RefundsΒ for Damaged Products

We understand the frustration of receiving damaged items. Here is how we address such cases:

  • Eligibility: A full refund or return is available for items that arrive damaged, provided the claim is made withinΒ 30 days of delivery.

  • Evidence Required: To validate your claim, you must submit clear photo or video evidence of the damage to contact@vottorie.com or via ourΒ live chat. As well as your order details, tracking and order number, and all the extra information you can provide, don't limit yourself. Approval of refunds or replacements is contingent on our review of this evidence.

Important Note: In most cases, customers are not required to return the damaged product to receive a return or refund.

Returns & RefundsΒ for Incorrect or Missing Products

Incorrect or Missing Products

If an item from your order is missing, or you received an incorrect product, we will offer a full refund or return. Please provide the following:

  • Photo or video evidence clearly showing the incorrect product received.

  • Your order details, tracking and order number, and all the extra information you can provide, don't limit yourself.

All of the above can be sent to the email contact@vottorie.com or in our live chat.

How to Submit a Return or Refund Request

To file a claim, please follow these steps:

  1. Use our live chat or contact us by writing an email to contact@vottorie.com with the subject line "Return Request" or "Refund Request."

  2. Include the following in your communication:

    • Your order details, tracking and order number, and all the extra information you can provide, don't limit yourself.

    • Description of the issue (e.g., delayed, damaged, incorrect, or missing items)

    • Any required evidence (e.g., photos, videos, or non-delivery certification)

  3. Allow 1-7 business days for our team to review your claim and provide a resolution.

Important Notes

  • Refunds are processed to the original payment method and may take 5-15 business days to reflect in your account, depending on your financial institution.

  • If a return is issued, shipping times may vary based on your location and stock availability.

  • Vottorie reserves the right to deny return or refund claims that do not meet the conditions outlined in this policy.